Services for Employers
Services COEB provides to employers include, but are not limited to, the following:
- Prepare handouts for employees and their families including carrier information, policy number, customer service phone numbers and a brief explanation of benefits, and also the phone number, e-mail address, and fax number of COEB
- Attend open enrollment meetings
- Provide monthly experience data and comparisons to historical data to the plan manager(s)
- If the insurance carrier can provide detailed data by category (hospital, physician, lab & x-ray, etc.), present this data, and include evaluation for unexpected utilization
- If the data shows unexpected utilization, perform an investigation and provide the results
- Provide a summary of the medical, prescription drug, dental and vision trends of different insurance carriers
- Ongoing customer service to employees and their families with questions, claim appeals, etc.
- Ongoing customer service to employers with administrative issues and questions as they arise
- Provide employers with relevant information regarding options for benefit plans for renewals, including projected costs